FAQ
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May I customize the product?
Yes! We offer customization options such as color choices and personalized text (like names or quotes) on select items. Just look for customization options on the product page or contact us with your request.
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Can I request a completely new design?
Absolutely! We love bringing new ideas to life. If you have a specific design in mind, let us know through our Request Form. We’re happy to work with you on something special.
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How is shipping calculated?
Shipping rates are calculated at checkout based on your location and order size. You'll see the total shipping cost before you finalize your order.
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Do you ship internationally?
We are very sorry but with the current tariff driven economy in the States, we cannot ship outside the US.
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Will I be charged tax?
Sales tax is applied to orders shipping to Florida, as required by law. Orders shipped to other states or countries may not include sales tax.
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How long will it take for me to receive my order?
Most items are made to order. You will receive notification for anything that will take more than 3 to 7 days to fulfill. Production time is typically 3–7 business days. Once shipped, delivery time depends on your selected shipping method and location.
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How can I contact you with questions or special requests?
Feel free to reach out through our Special Request form or Special Requests. We’ll get back to you as soon as possible. Whether it's a design idea, a custom order, or a question—we’re here to help!
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What is your return policy?
Because many of our items are made-to-order or personalized, we typically do not accept returns unless an item arrives damaged or incorrect. If there’s an issue with your order, please contact us right away.